Legal notice
SPANO FOOTWEAR
WEBSITE PRIVACY POLICY, TERMS & CONDITIONS AND TERMS OF SERVICE
Website: spanofootwear.com
Business: Spano Footwear
Phone: 08 8262 2694
Last updated: 25 August 2026
---
PART A — PRIVACY POLICY
1. About This Privacy Policy
Spano Footwear respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Spano Footwear collects, uses, stores, protects and discloses personal information when you visit our website, purchase our products, contact us, subscribe to our communications or otherwise interact with us.
This Privacy Policy should be read together with these Website Terms & Conditions and Terms of Service and any other policies published on our website.
Where applicable, Spano Footwear handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
---
2. Who We Are
In this Privacy Policy, "Spano Footwear", "we", "us" or "our" means Spano Footwear.
Our website is:
Contact Details
Phone: 08 8262 2694
You may contact us using these details regarding privacy enquiries, access to personal information, correction requests or privacy complaints.
---
3. Personal Information We Collect
Depending on how you interact with us, we may collect:
- your name;
- billing address;
- delivery address;
- email address;
- telephone number;
- order information;
- purchase and transaction details;
- information provided when contacting us;
- information relating to returns, exchanges and warranties;
- information provided when subscribing to marketing communications;
- information submitted through website forms;
- measurements and fitting information where reasonably necessary to provide specialised products;
- product preferences and requirements; and
- technical information about your use of our website, including IP address, browser type, device information and website activity.
We only seek to collect information reasonably necessary for the purposes for which it is collected.
---
4. How We Collect Information
We generally collect personal information directly from you.
This may occur when you:
- place an order;
- create or use an account;
- contact us;
- complete a website form;
- subscribe to marketing communications;
- make a return or warranty enquiry;
- request information about a product;
- participate in a promotion;
- use our website; or
- otherwise provide information to us.
We may also receive limited information from third parties where reasonably necessary to process orders, payments, delivery, fraud prevention or other business functions.
---
5. Shopify
Our website operates using Shopify.
Shopify provides services associated with our online store, including website functionality, e-commerce, order processing, payment-related services and customer communications.
Information processed through Shopify may include:
- name;
- contact details;
- billing and delivery information;
- order information;
- transaction information;
- website usage information; and
- technical information associated with your device or browser.
Shopify and relevant service providers may process or store information outside Australia.
Shopify's own privacy practices are subject to its applicable privacy policies and terms.
---
6. Payments
Online payments are processed through Shopify and the payment services made available through the Shopify platform.
Spano Footwear does not generally need to directly store your complete payment card details.
Payment information may be processed by Shopify and relevant payment service providers in accordance with their privacy and security practices.
We may retain transaction information necessary for accounting, taxation, order management, refunds, warranties, customer service and legal compliance.
---
7. Email Marketing and Communications
We use Shopify and associated services to assist with customer communications and email marketing.
Where you have subscribed to marketing communications, we may contact you about:
- new products;
- promotions;
- sales;
- special offers;
- events;
- product information; and
- Spano Footwear news.
You may unsubscribe from marketing communications at any time using the unsubscribe facility provided in the communication or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending essential communications concerning an order, transaction, return, warranty or other service you have requested.
---
8. Why We Use Personal Information
We may use personal information to:
- process orders;
- process payments;
- arrange delivery;
- provide customer service;
- respond to enquiries;
- manage returns and warranties;
- provide specialised products and services;
- communicate about orders;
- improve our website;
- improve our products and services;
- analyse website usage;
- maintain security;
- prevent fraud;
- administer promotions;
- send marketing communications where permitted;
- maintain business records; and
- comply with legal obligations.
We will generally only use personal information for the purpose for which it was collected or another purpose permitted by law.
---
9. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business.
This may include disclosure to:
- Shopify;
- payment processors;
- financial institutions;
- delivery and freight providers;
- IT and technology providers;
- website and hosting providers;
- email and marketing providers;
- professional advisers;
- insurers;
- fraud prevention providers;
- government authorities where required or authorised by law; and
- other service providers reasonably necessary to provide our products and services.
We do not sell your personal information as a business practice.
---
10. Overseas Processing
Because we use Shopify and other technology and service providers, personal information may be processed, stored or disclosed outside Australia.
The countries or regions involved may vary depending on the services and providers used by Spano Footwear.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the disclosure is handled in accordance with applicable Australian privacy requirements.
---
11. Cookies and Analytics
Our website may use cookies and similar technologies to:
- operate website functions;
- remember preferences;
- process online shopping;
- analyse website traffic;
- improve website performance;
- assist with marketing;
- provide relevant advertising; and
- assist with security.
Shopify and integrated services may also use cookies.
You may adjust your browser settings to control cookies, although doing so may affect website functionality.
---
12. Third-Party Websites
Our website may contain links to third-party websites, social media platforms or external services.
Third-party websites are governed by their own privacy policies.
Spano Footwear is not responsible for privacy practices of websites we do not control.
---
13. Security
Spano Footwear takes reasonable steps to protect personal information from:
- misuse;
- interference;
- loss;
- unauthorised access;
- modification; and
- unauthorised disclosure.
No electronic system can be guaranteed to be completely secure.
---
14. Retention
We retain personal information for as long as reasonably necessary to:
- provide products and services;
- maintain transaction records;
- process returns and warranties;
- resolve disputes;
- comply with legal obligations; and
- protect our legitimate business interests.
When information is no longer reasonably required, we will take reasonable steps to securely destroy or de-identify it where appropriate.
---
15. Access and Correction
You may request access to personal information we hold about you.
You may also request correction of information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access or making changes.
Phone: 08 8262 2694
---
16. Privacy Complaints
If you believe Spano Footwear has mishandled your personal information, please contact us.
We will investigate your complaint and endeavour to respond within a reasonable period.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
---
17. Specialised and Medical-Related Information
Spano Footwear supplies specialised footwear, orthotics, orthopaedic products and other products that may require individual measurements, fitting or information about a customer's requirements.
Where we collect information about individual requirements, we will only collect, use or disclose that information where reasonably necessary for the relevant product or service or otherwise permitted by law.
Customers should only provide information reasonably necessary for us to provide the requested service.
---
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
---
PART B — WEBSITE TERMS & CONDITIONS
19. Acceptance of These Terms
These Terms apply to purchases made through spanofootwear.com and products and services supplied by Spano Footwear.
By using our website or placing an order, you agree to these Terms.
Nothing in these Terms excludes, restricts or modifies rights available under the Australian Consumer Law.
---
20. Our Products
Spano Footwear supplies:
- standard footwear;
- comfort footwear;
- orthopaedic footwear;
- medical-related footwear;
- orthotics;
- custom-made footwear;
- footwear modifications;
- specialised footwear; and
- related products and services.
Some products are individually selected, fitted, measured, modified or manufactured.
---
21. Orders
An order constitutes an offer to purchase the selected product.
We may decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- there is an obvious pricing error;
- information is incomplete or inaccurate;
- fraud is suspected; or
- we cannot reasonably fulfil the order.
Where payment has already been received and we cancel an order, an appropriate refund will be provided subject to applicable law.
---
PART C — CUSTOM-MADE FOOTWEAR AND ORTHOTICS
22. Custom Products
Custom-made footwear and orthotics are manufactured or modified specifically for an individual customer.
The process may involve:
- measurements;
- assessments;
- fittings;
- materials;
- components;
- modifications;
- orthotic specifications;
- individual sizing; and
- specialised manufacturing.
Additional conditions therefore apply.
---
23. Custom-Made Quotes
Before commencing work, Spano Footwear will provide a quote or agreed price where reasonably practicable.
The quoted price is based on the specifications, measurements, materials and requirements known at the time.
Where specifications do not change
If the customer does not request changes to the agreed specifications after the quote has been accepted and manufacturing commences, Spano Footwear will honour the original quoted price, subject to circumstances outside the original scope of the quote or matters not reasonably foreseeable when the quote was prepared.
We will not add charges simply because ordinary manufacturing work takes place over the agreed timeframe.
---
24. 50% Custom-Made Deposit
A 50% deposit of the total quoted or invoiced price is required before Spano Footwear commences custom-made footwear, custom orthotics or other individually manufactured custom products.
The deposit:
- confirms acceptance of the quoted specifications;
- allows manufacturing to commence;
- allows materials and components to be allocated; and
- forms part-payment of the total price.
The remaining 50% balance is payable once the product has been completed and is ready for collection or delivery, unless otherwise agreed in writing.
Spano Footwear may not commence custom manufacturing until the required deposit has been received.
---
25. Changes After Approval
Once custom specifications have been approved and manufacturing has commenced, customer-requested changes may result in additional costs.
Changes may include:
- style;
- colour;
- material;
- measurements;
- modifications;
- orthotic specifications;
- footwear selection;
- size;
- additional features; or
- other agreed requirements.
Where reasonably practicable, Spano Footwear will advise the customer of any additional cost before proceeding with the requested change.
---
26. Remake and Modification Fees
If a customer changes their requirements after manufacturing has commenced and the change requires Spano Footwear to remake, substantially modify or reproduce a custom product, an additional remake or modification fee may apply.
The fee may take into account:
- materials already used;
- replacement materials;
- labour;
- manufacturing time;
- specialist components;
- completed modifications;
- external manufacturing costs; and
- other reasonable costs arising from the requested change.
---
27. Changes During Manufacturing
Customer-requested changes made during the manufacturing timeframe may affect the original estimated completion date.
Where a requested change requires a remake or substantial alteration, the original timeframe may no longer apply.
Spano Footwear will advise the customer of reasonably foreseeable delays resulting from customer-requested changes.
---
28. No Additional Fee for Spano's Error
The remake and modification fees described above do not apply where a remake, replacement or correction is required because of an error made by Spano Footwear or because the product fails to meet an applicable consumer guarantee.
Examples include:
- incorrect manufacture against the agreed specifications;
- supplying the wrong product;
- incorrect measurements caused by Spano Footwear;
- an agreed modification being completed incorrectly; or
- a product having a relevant fault.
In such circumstances, Spano Footwear will assess the issue and provide the remedy required by law.
---
29. Customer Measurements and Information
Customers are responsible for providing accurate information where information or measurements are supplied by the customer.
Where Spano Footwear performs measurements or assessments, we will take reasonable care.
If inaccurate information supplied by the customer results in a remake or substantial modification, reasonable additional costs may apply, subject to applicable law.
---
30. Custom Product Cancellation
Because custom products are specifically manufactured or modified for an individual, a change of mind does not automatically entitle the customer to cancel or receive a refund.
However, nothing in these Terms excludes any rights or remedies available under the Australian Consumer Law.
---
PART D — STANDARD FOOTWEAR RETURNS
31. 14-Day Change-of-Mind Policy
Spano Footwear may accept eligible change-of-mind returns within 14 days of purchase or delivery.
A change-of-mind return means the product is not faulty and the customer has simply decided they no longer want it, would prefer another product, or wishes to change size or style.
Where a change-of-mind return is accepted:
- footwear should generally be unworn;
- the product must be in saleable condition;
- original packaging should be returned where reasonably possible;
- the product must not have been damaged or altered; and
- an $85 restocking fee may apply.
The $85 restocking fee does not apply to a valid Australian Consumer Law remedy for faulty or defective goods.
Because of the specialised nature of some of our products, change-of-mind requests may be assessed on a case-by-case basis.
---
32. Incorrect Size Selected by Customer
Customers should carefully check measurements and sizing information before purchasing.
Where the customer selects the wrong size and the product supplied matches the order, the matter will generally be treated as a change-of-mind matter.
If the footwear has been worn, Spano Footwear may be unable to accept a change-of-mind return.
This does not affect rights available where the product is faulty or fails an applicable consumer guarantee.
---
33. Wrong Product or Wrong Size Supplied by Spano
If a customer orders a size 9 and Spano Footwear sends a size 11 due to our error, Spano Footwear will rectify the error.
This is different from a customer selecting the wrong size.
---
34. Faulty Products
If a product is faulty, defective, damaged or does not comply with an applicable consumer guarantee, please contact Spano Footwear.
We may request:
- proof of purchase;
- photographs;
- details of the issue;
- information about use; or
- the product for assessment.
If the product has a failure covered by the Australian Consumer Law, Spano Footwear will provide the remedy required by law.
Depending on the circumstances, this may include repair, replacement, refund or another applicable remedy.
---
PART E — MEDICAL AND SPECIALISED PRODUCTS
35. Medical and Orthopaedic Products
Some products supplied by Spano Footwear are intended for customers with specific foot, mobility, orthopaedic or other requirements.
Products may require:
- individual assessment;
- measurements;
- fitting;
- modification; or
- professional advice.
Customers should follow any instructions supplied with products and, where appropriate, advice from their treating health professional.
Website information is general information and does not replace individual medical advice.
---
36. Fitness for a Particular Purpose
Where a customer communicates a particular purpose or requirement and relies on Spano Footwear's advice in selecting a product, that information will be considered in accordance with our obligations under the Australian Consumer Law.
Nothing in these Terms excludes or limits applicable consumer guarantees.
---
PART F — PAYMENT AND DELIVERY
37. Prices
All prices are displayed in Australian dollars unless otherwise stated.
Prices may change from time to time.
A confirmed order will generally be supplied at the price accepted at the time of purchase, subject to obvious pricing errors or other circumstances permitted by law.
---
38. Payment
Online payments are processed through Shopify and applicable payment providers.
For custom-made products, the 50% deposit requirement applies as described in these Terms.
The remaining balance is payable when the custom product is completed and ready for collection or delivery unless otherwise agreed.
---
39. Delivery
We will use reasonable efforts to dispatch orders within the timeframe communicated at purchase.
Delivery times may vary because of:
- product availability;
- custom manufacturing;
- supplier delays;
- courier delays;
- public holidays;
- weather;
- supply chain disruption; or
- circumstances outside our reasonable control.
Custom-made products may require additional production time.
Delivery estimates are not necessarily guaranteed delivery dates.
---
40. Inspection of Products
Customers should inspect products as soon as reasonably practicable after receiving them.
If a product appears incorrect, damaged or materially different from what was ordered, please contact us.
Nothing in this section limits any consumer guarantee or statutory right.
---
PART G — PRODUCT USE AND LIABILITY
41. Product Care and Use
Customers should use products in accordance with supplied instructions and their intended purpose.
Spano Footwear is not responsible, to the extent permitted by law, for damage caused by:
- misuse;
- abnormal use;
- accidental damage;
- unauthorised alteration;
- failure to follow care instructions; or
- use for a purpose for which the product was not supplied.
This does not limit any rights available under the Australian Consumer Law.
---
42. Website Information
We endeavour to ensure that product descriptions, images, measurements and prices are accurate.
Minor differences may occur due to:
- photography;
- screen settings;
- manufacturing variations; or
- manufacturer changes.
Nothing in this section excludes consumer rights.
---
43. Intellectual Property
All content on spanofootwear.com, including logos, photographs, graphics, text, product descriptions and branding, is owned by or licensed to Spano Footwear unless otherwise stated.
Content must not be reproduced or commercially exploited without permission except where permitted by law.
---
44. Limitation of Liability
To the maximum extent permitted by law, Spano Footwear excludes liability for loss or damage arising from matters outside our reasonable control.
Nothing in these Terms excludes, restricts or modifies any right, remedy, guarantee, warranty or condition that cannot legally be excluded under Australian law.
---
PART H — AUSTRALIAN CONSUMER LAW
45. Australian Consumer Law Rights
Spano Footwear complies with the Australian Consumer Law.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage.
You may also be entitled to have goods repaired or replaced where they fail to meet an applicable consumer guarantee and the failure does not amount to a major failure.
For services, where there is a major failure, you may have rights to cancel the service and receive a refund for the unused portion or compensation for its reduced value.
Nothing in these Terms removes or limits those rights.
---
PART I — GENERAL TERMS
46. Changes to These Terms
Spano Footwear may update these Terms from time to time.
The current version will be published on spanofootwear.com.
Changes will generally apply to orders placed after the updated Terms are published unless otherwise required by law.
---
47. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be read down or removed to the extent necessary, without affecting the remaining provisions.
---
48. Governing Law
These Terms are governed by the laws applicable in South Australia and Australia.
Any dispute will be dealt with in accordance with applicable Australian law.
---
49. Contact Spano Footwear
For questions regarding products, orders, custom footwear, orthotics, returns, refunds, privacy or these Terms:
SPANO FOOTWEAR
Website: spanofootwear.com
Phone: 08 8262 2694
---
IMPORTANT AUSTRALIAN CONSUMER LAW NOTICE
Nothing in this document is intended to exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law or any other applicable legislation.
Where there is any inconsistency between these Terms and a mandatory legal right, the applicable law will prevail.
---
SPANO FOOTWEAR
Website Privacy Policy, Terms & Conditions and Terms of Service
Last updated: 25 August 2026